FAQs

	Do I need to submit any information other than the product specifications?		Since each fabrication is unique, it would be very helpful to know: – If there are any depth/height limitations for contents, such as glassware. – If there are depth limitations of the surrounding area. – If the item will replace a fabrication in an existing cut-out, or if it will fit into new build unit. – If you need us to drop ship the product to a finisher for a final finish.
	What is the product lead time?		We ask that you submit orders for custom products 1 to 3 weeks ahead of your required delivery date.
	What shipping options are available?		Fed Ex or Fed Ex Ground are our normal delivery services. We can ship UPS and US Postal Service also.
	What types of payment do we accept?		Company, bank, & personal checks; US & international wire transfers; and we can ship COD. – We hold personal checks for seven days before shipment. – First time COD customers must submit payments in secured funds, such as a bank or cashier’s check. – We apply an additional $10 fee for COD orders and a $12 fee for wire transfers to cover additional costs.
	What are our payment terms?		Custom orders: submit 50% down payment to initiate production. Customers with approved credit shall pay net within 30 days; 1.5% interest per month applies after the initial 30 day payment period.
	How do I submit a credit Application?		Print the application at this link, then fax, mail, or e-mail a scanned copy to the address shown on the form.